Contact MatchPub

By email, at [email protected]. It’s the one address for everything: questions about how the site works, problems with a payment, reports that need more detail than the in-app button allows, privacy requests and suggestions. Write in English and we’ll answer as soon as we can.

Support covers the whole site, from the match screen and the online list to messages, the wallet and the Live tab. If your question is about how something is meant to work rather than a fault, the FAQ may answer it faster.

Before you write, it’s worth trying the quick fixes below. Most problems people email about, from a black camera picture to a match that won’t start, come down to a browser permission and take under a minute to sort out yourself.

Enough for us to find the problem without a long back-and-forth: the step you were on, what the screen showed, the date and rough time, and the phone or computer and browser involved. A screenshot helps a lot. For payment questions, add the date, amount and the payment method you used.

Almost always a permission. Your browser has to be allowed to use the camera and microphone for MatchPub, and if you tapped “Don’t allow” once, it remembers. Check the permission, reload the page, and start the match again; that fixes most cases.

Check your connection first; switching between mobile data and Wi-Fi often helps. Then reload the page. On Video, a blocked camera permission stops the match from starting, so check that as above. Trying Audio or Text for one match shows whether the problem is the camera or the connection.

A browser that hasn’t been updated in a long time can also cause trouble, especially on older phones. Updating it, or trying another browser for one match, tells you quickly whether that’s the issue. Private or incognito windows work too, but a guest session there ends when you close the window.

If none of that works, email us with your device, browser and the time it happened.

Give it a minute and reload the wallet; payments sometimes take a moment to confirm. If the coins still aren’t in your balance, email us with the date, amount, payment method and any receipt you received. Please don’t send full card numbers. The coins and VIP page explains how the wallet works.

The fastest way is the Report button on the person’s profile, which keeps the report attached to the right account. Use email when you need to add something the button can’t, such as a longer description or a screenshot. The community guidelines list what isn’t allowed, and the safety page has habits that help you avoid trouble in the first place.

Email us from the account you want removed and say what you’d like deleted. If you used MatchPub as a guest, clearing the site’s data in your browser ends that session on your device. The privacy policy explains what information MatchPub holds, what is deleted, and what has to be kept by law. For everything else about the site, start at the MatchPub home page.